Hands On Labs
  • Englewood, CO, USA
  • Full Time

Comprehensive Benefit Package


Have you been looking for the right place to put your professional skills to good use?  Are you ready to work for an organization that prides itself on its culture, community involvement, and innovative concepts?  If you answered yes... then Hands-On Labs (HOL) may be the perfect fit for you!  We're looking for highly energetic, professional individuals, who are excited to help advance the future of online science education through our online platform and hands-on science experimentation kits.

For over 25 years, Hands-On Labs has been working with colleges, universities, and high schools around the world to help our students develop their skills through a distance learning modality.  We work with over 500 institutions worldwide, and cater to over 50,000 students per year.  Our online platform separates us from the rest of the pack, and we're ready to grow!

What you bring to the table:

  • Track record of incredible success, passion for people and inability to accept mediocrity
  • Unprecedented understanding of CRM, Microsoft Office, and distribution processes
  • Ability to multi-task in an ever-changing environment
  • Great communication skills with a sense of understanding and empathy
  • Fantastic work-ethic... it's the one thing that can't be taught
  • You aren't afraid to take risks and question the status quo
  • Dedicated and driven to help students and instructors as they journey through the HOL experience

Daily job responsibilities:

  • Answer client (student and instructor) customer service queries, by phone and email
  • Create tickets and tracking for all newly reported issues using ZenDesk
  • Make outbound calls to existing clients for confirmation of upcoming class start dates/enrollment
  • Conduct demonstrations of HOL's digital platform for instructors and institutions
  • Research and converse with current clients, to evaluate additional opportunities within their organization
  • Provide basic scientific support to manager, sales representatives, and institutional faculty, staff, and administration when selecting product for adoption
  • Follow up with all institutions, to confirm a smooth process and to assist with any issues
  • Demonstrate outstanding product knowledge to position HOL as the leading subject matter expert in our field of online and distance-learning science education
  • Assist in development and tracking of marketing campaigns as needed
  • Work with sales manager and sales representative to develop short and long term goals for growth within existing client institutions
  • Coordinate with institutional clients on HOL product costs for students
  • Develop working relationships with bookstores linked to client institutions to facilitate a smooth student ordering process
  • Adhere to all company policies, procedures, and business ethics
  • Perform other duties as assigned

Education/Experience

  • College degree preferred, science degree a plus.
  • Minimum of 2 years in a role that serviced or supported the selling of products to educational institutions or related customer service/support work experience.
  • Strong customer service skills, must enjoy daily contact with clients via email and over the phone.
  • Ability to handle customer issues and questions in a positive manner, creating a positive experience for our clients
  • Experience in achieving or exceeding client and company revenue targets.
  • Ability to follow up and stay current on multiple tasks or deadlines simultaneously.
  • Science education aptitude is preferable at the secondary or post-secondary level.
  • Exposure to a small or medium sized, growing company environment and culture.

 General Skills

  • Proficiency in Oracle or Dynamics CRM, MS Office Suite, Internet, ZenDesk and SharePoint. Experience with large data sharing tools helpful, such as SendThisFile.com.
  • Excellent verbal and written communication skills.
  • Above average listening skills and able to deal with difficult people and customer service issues while maintaining a positive attitude.
  • Ability to adapt to a fast-paced, frequently changing working environment.
  • Solid math and computational skills.
  • Aptitude to quickly learn company products, services, and general operations.
  • Ability to interpret scientific and educational information into client solutions.
  • Self-motivated and able to work with minimal supervision.
  • Occasional travel may be required to academic conferences.

HOL is an Equal Opportunity Employer

Hands On Labs
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