Hands On Labs
  • Yulee, FL, USA
  • Full Time

As the Product Specialist, you will provide support and training to our Starlab customers through phone and internet resources.  You will assist in the set up and troubleshooting of Starlab equipment and software as well as field general inquiries regarding the product.   The ideal candidate will possess technical as well as customer service skills.

This position will have a secondary role, supporting the corporate IT department as a helpdesk technician.  The helpdesk technician will act as a technical resource for the company through the use of an online helpdesk system.  The ideal candidate will possess basic computer hardware knowledge as well as troubleshooting skills.

Essential Duties and Responsibilities:

  • Become the resident expert in set-up and troubleshooting of the Starlab product.
  • Manage customer issues through telephone, online helpdesk, and FAQ.
  • Log and detail all calls and issues in the corporate helpdesk system, ZenDesk.
  • Research issues by collaborating with internal resources when a solution is not readily available.
  • Act as a technical lead on sales calls.
  • Support the IT department in day-to-day technical operations and IT related issues.
  • Assist with installing new PC's, software, and new employee configurations.
  • Physical maintenance of onsite servers and network equipment.
  • Complete and deliver a daily checklist of key network systems and functions.
  • Report IT recommendations and issues to the Director of IT.

Required Qualifications:

  • Bachelors or 3 years related experience
  • CompTIA A+ or Network+ certification is a plus
  • Helpdesk and technology experience
  • Proficient in MS Office
  • Eager to learn new things
  • Strong analytical and problem solving skills
  • Customer Service experience a plus
  • Effective communication skills

Starlab is an Equal Opportunity Employer

Hands On Labs
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